SNAP – Fully Effective Employees EAP – new provider letter

1322 N. POST, SPOKANE, WA 99201

Date:   January 12, 2005

To:       All Participants and Their Families

For many years, your Trust has had an Employee Assistance Program (EAP) to provide professional counselors to assist you with personal problems related to marriage, divorce, depression, drugs or alcohol use, financial problems, etc.

This plan, provided through the Trust, was adopted because the Trust realizes that these personal problems can affect your health, your job performance, or general well being.

The EAP program can assist you in evaluating your situation and put you in touch with the best possible community resources.

Recently, a new substance abuse testing program has been initiated in Western Washington that also utilizes EAP services.

As a result, the Trustees have come up with a consolidated program that we believe will give you better service, 24-hour access to that service, and access to a highly professional and useable web sit.

Therefore, this new Plan will be operated by a firm called Fully Effective Employees, Inc. and replaces the current EAP provider, Cascade Centers, Inc.

What are the services of our new EAP Program?

  •  Unlimited telephone access to professionally trained EAP counselors.
  • Access to the EAP is available 24 hours a day, 7 days a week a 1-800-648-5834.
  • Counselors will provide an assessment of your situation, referrals to the most appropriate resources,  and ongoing follow up to be sure your needs are being met.
  • Access to their web site at  The login is r888 and the password is feeeap.  This web site provides many resources including: detailed information about the EAP and how to use it; newsletters; news articles; self-assessments and topic centers ranging from aging to depression and anger management.  Each topic center has videos to view on-line as well as articles to download.

How does the program work?

At certain times in our lives, many of us could use a little help through the rough spots. An EAP is not long-term treatment or therapy.    It is an opportunity to get some professional help to sort out issues.  If you need assistance, just call the EAP and the counselor will conduct an assessment to determine your needs and to assist you in obtaining ongoing help (if it is required).  If a referral is made for treatment or counseling, the cost is the responsibility of the Trust member or family member, less any coverage provided by insurance.  Referrals will always be made with consideration for one’s ability to pay.  Sometimes talking things out with an experienced, objective professional such as the EAP counselor is all it takes to make you feel better.  The EAP counselor will follow up with you after the initial contact was made to determine if your needs are being met and if your situation is improving.  The EAP counselor will also check in with you periodically to ensure that things are continuing to improve and to offer you ongoing support.

How does the Trust’s Chemical Dependency (Alcohol & Drug Rehabilitation Benefit) interact with the EAP?

The Trust provides a benefit for chemical dependency treatment at an alcohol & drug rehabilitation center at 80% of charges up to a maximum of $5,000 per lifetime.  If you contact the EAP for evaluation and referral, then the maximum is increased to $7,000.

Is this program confidential?

 YES!!  The EAP will only provide periodic reports to the Trust on the number of calls and general information about the types of calls made, but no specific information will ever be given about a Trust member or their family, without the person’s written consent. If a member is referred to the EAP as part of a drug-testing program, the only information provided to the Trust Administrator is whether the member followed through with the recommendations of the EAP and if he or she is complying with the drug testing program.  Strict principles of confidentially will be maintained at all times.

What if I am currently using the EAP services of Cascade Centers?

 During the transition month of January 2005, EAP services are still available from Cascade Centers and any scheduled counseling will be competed without disruption.

We have enclosed a brochure and a web page flyer from Fully Effective Employees, Inc. and encourage you to review it.  We encourage you to take advantage of this program as we feel it is a beneficial service and we support you in maintaining your physical and emotional health.   If you have any questions about the new EAP services, please feel free to contact the Administrative Office at (509) 534-0600 or 1-800-872-8979, or Fully Effective Employees at 425-454-3003 or 1-800-648-5834.